Properties Policy 2020
In light of the Covid-19 outbreak, we have introduced the following procedures to make our operations compliant with Health & Safety guidelines.
- Directing cleaning staff and guests to advise if any person experiences flu-like symptoms whilst attending our properties.
- Undertaking comprehensive and regular decontamination of our properties with the use of “ZOONO Surface Sanitiser”.
- Maintaining our existing “Contactless Check-in & Check-out” procedures for all arrivals and departures.
- Accepting only cashless transactions for payment.
- House keys will be disinfected before after each guest arrival.
- Mid-stay servicing for bookings staying longer than 1-week, will be on a request-only basis.
Please feel free to contact us if you have any questions about these measures.
Covid flexible booking terms
We will provide a full refund or booking credit, minus admin fees whichever is preferred by guests in the event of a government-mandated lockdown or border closures.
Please be aware when booking that refunds & credits will not be offered after you have checked in and commenced your stay with us.